A chatbot is a virtual agent that can respond and interact through a conversation without supervision. Unlike live chat, it does not require a human agent to respond to the users.
By automating conversations with a chatbot, it replaces the need to hire help desk staff, thus reducing operational costs, manpower and time.
Chatbots provides customer service 24/7. You can train the bot to ask a couple of questions in the interaction with users and recommend the best option for them.
A chatbot can be connected through your social media messaging platform or website pop-up chat.